Frequently Asked Questions

You can purchase Gift Cards using Visa, American Express, Mastercard or Discover credit/debit cards. You can also pay with PayPal or Apple Pay. Regardless of payment method, the billing address must be in the United States.

This site does not accept payment methods with addresses from the state of HI for Gift Cards. It also does not accept payment methods with addresses from the state of NM for orders equal to or greater than $1,000 within a 24-hour period.

A pre-authorization will be placed on your account until the payment has been approved. In most cases, the payment is approved immediately, however, the approval process can take 1-3 days. A confirmation email will be sent when the payment is approved. If the payment is not approved, you will receive a cancellation email with a reference number. If you have questions regarding the cancellation, please provide the order and reference number when you contact us.

No, once your order is complete, it cannot be changed.

You may not return or cancel your gift card after it is purchased.

If you believe that your Card has been lost or stolen, you need to notify us immediately by calling 1-833-942-7467. You will be asked to provide us with the Card number and other identifying information. We cannot provide a replacement unless you provide your Card number and all other requested identifying information.

Vanilla Visa eGift Cards will have the 16-digit card number and pin on the virtual card page accessed from the link in the recipient email. The card can be printed or added to a digital wallet.

For all eGift cards, click on the “View and Print this Card” button in the email confirmation. You will then be able to view the 16-digit card number, pin, and card details..

1. Be sure to know your balance before you shop. To use your Gift Card along with another form of payment, just tell the cashier how much you want to apply to each payment type. Please note, not all merchants allow split payment transactions, and some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

Please note: not all merchants allow split payment transactions, and some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

2. Swipe your Card and select Credit on the keypad.

Vanilla Visa eGift Cards can be added to a digital wallet for in-store use.

1. Open the Wallet/App on your device.
2. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.

For Branded Gift Cards, present the gift card at the time of purchase. eGift cards will have redemption instructions located on the digital gift card.

1. Make sure the balance of the Gift Card is more than the entire cost of the purchase, including taxes.

Please note: some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

2. Select ‘Credit’ or ‘Debit’ as the payment method (Do not select ‘Gift Card’).
3. In the Payment Method section, enter the card information as you would a credit or debit card.
4. In the Billing Address section, please fill in your name and address.

Vanilla Visa eGift Cards can be added to a digital wallet for in-store use.

1. Open the Wallet/App on your device.
2. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.

In most cases, Brand Gift Cards purchased on https://cobornsinc.thegiftcardshop.com are ready to use immediately.

For Vanilla Visa Gift Cards, you must activate your Gift Card at https://balance.vanillagift.com.

Most Branded Gift Cards can be used at the merchant’s retail locations and online at the retailer’s website. However, since every retailer is different, please refer to their specific terms and conditions found on each retailer’s product page prior to purchasing their card.

Vanilla Visa Gift Cards can be used for contactless payment via digital wallets: Apple Pay, Samsung Pay, and Google Pay.

Vanilla Visa Gift Card

You can use your Vanilla Gift Card virtually anywhere Visa Cards are accepted within the United States and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.

When paying at the pump, some merchants can authorize and hold up to $175 or the full value of your card, whichever amount is smaller to ensure you have sufficient funds. So, make sure you always know your balance. To avoid the hold at the pump, give your card to the attendant to prepay for the gas.

Some purchases require a preauthorization wherein the merchant sends in a transaction for a higher amount than the purchase. This most often occurs at the gas pump or at a restaurant. When dining out, restaurants typically add 20% to your total to account for the tip. We are required to approve and hold funds based on the estimated total until the merchant finalizes the transaction. Merchant finalization can take up to 7 business days.

No, we cannot transfer your funds onto a physical gift card.

Gift Cards cannot be used at ATMs nor can you get cash back from any of your purchases.

To check the balance for Vanilla Visa egift cards, click on the “View and Print this Card” button in the recipient eGift email. Once you are logged into your Virtual Account, you’ll be able to see the available balance on the Gift Card.

To check the balance on all other gift cards, please follow the instructions on the back of the card or within the card Terms and Conditions on the gift card certificate

Vanilla Gift Card expiration dates can go up to 14 years in the future. Online merchants may not always offer future expiration date options. Please reach out to them if your gift card has a longer expiration date than what is available. If you face this issue and there is a digital wallet payment option, add the gift card to your digital wallet and retry the transaction. You can also try making your purchase on the merchant's app, as the expiration date field on the app's checkout page may accept your expiration date.

Of course! To do so, enter your own information in the Recipient fields.

Most Approved eGift orders are delivered within 5 minutes but can take up to 24 hours once approved.

If the recipient did not receive the eGift Card email, you can resend the email by going to the Coborn's gift card website. Click Track Order and enter your email address used to order. Once you’ve located the purchase, you can resend the email.

If you and/or the recipient have not received your eGift and you need to resend or change the email address, please click on the Change/Resend email link in your email titled “Your Order Is On Its Way.”

Please note, the email address on file with the order may not be the email address that is most current. Be prepared with the original recipient email address before calling customer service.

If you know your order number, you can visit the Track Order page and enter your order number to access the current delivery status of your eGift card.

If you know your order number, you can visit the Track Order page to pull up your order and print your invoice. Please contact The Gift Card Shop customer service for assistance at 1-833-942-7467 to obtain another order confirmation email if you do not know your order number.